Shipping Policy
Shipping Policy
Stonescence
Operated by STONESCENCE PRIVATE LIMITED
0, K.P Road
Nagercoil, Nagercoil
Nagercoil 629003
Tamil Nadu
Support: lebrandsspace@gmail.com | +91 81110 06300
GSTIN: 33ABLCS0390L1Z2
1. Delivery coverage
Delivery is subject to serviceability of the address and postal code provided for your order. Available delivery options are shown during checkout. If an address cannot be serviced after an order is placed, we will contact you to discuss an alternative or cancellation and any refund due.
2. Delivery charges
Delivery charges, where applicable, are shown in the order summary before you place your order. Review the total payable, including delivery, before confirming your purchase.
3. Processing and dispatch
Processing requirements can differ between ready-to-ship, personalised, made-to-order and preorder items. Refer to any dispatch estimate or special fulfilment terms displayed with the product or during checkout. If a required delivery date is important to your purchase and no suitable estimate is shown, contact support before ordering.
4. Delivery estimates and updates
Delivery estimates depend on the destination, dispatch date and delivery service. Public holidays, severe weather, transport disruption and other operational issues may affect timing. Where tracking is provided for your order, use it to follow delivery progress. If your order is delayed or an update is unclear, contact us with your order reference.
5. Accurate address and failed delivery
Please provide a complete address, postal code and reachable phone number. Tell support promptly if a correction is needed; changes may not be possible after dispatch. If delivery fails because an address is incomplete, the recipient is unavailable or delivery is refused, contact us to discuss the next steps. Any proposed redelivery charge will be explained before you agree to it.
6. Damaged, incorrect or missing deliveries
Inspect your parcel when it arrives. If an item is damaged, incorrect or missing, keep the packaging and contact us promptly with the order reference, a description of the problem and available photographs. If tracking shows delivered but you have not received the parcel, contact us so we can investigate with the delivery provider. Statutory remedies are not conditional on an unboxing video.
7. Delivery assistance
For dispatch, serviceability or delivery questions, use the support email or phone above and include your order reference. Cancellation and refund requests are handled under our Cancellation & Refund Policy and applicable consumer law.
Stonescence
Operated by STONESCENCE PRIVATE LIMITED
0, K.P Road
Nagercoil, Nagercoil
Nagercoil 629003
Tamil Nadu
Support: lebrandsspace@gmail.com | +91 81110 06300
GSTIN: 33ABLCS0390L1Z2
1. Delivery coverage
Delivery is subject to serviceability of the address and postal code provided for your order. Available delivery options are shown during checkout. If an address cannot be serviced after an order is placed, we will contact you to discuss an alternative or cancellation and any refund due.
2. Delivery charges
Delivery charges, where applicable, are shown in the order summary before you place your order. Review the total payable, including delivery, before confirming your purchase.
3. Processing and dispatch
Processing requirements can differ between ready-to-ship, personalised, made-to-order and preorder items. Refer to any dispatch estimate or special fulfilment terms displayed with the product or during checkout. If a required delivery date is important to your purchase and no suitable estimate is shown, contact support before ordering.
4. Delivery estimates and updates
Delivery estimates depend on the destination, dispatch date and delivery service. Public holidays, severe weather, transport disruption and other operational issues may affect timing. Where tracking is provided for your order, use it to follow delivery progress. If your order is delayed or an update is unclear, contact us with your order reference.
5. Accurate address and failed delivery
Please provide a complete address, postal code and reachable phone number. Tell support promptly if a correction is needed; changes may not be possible after dispatch. If delivery fails because an address is incomplete, the recipient is unavailable or delivery is refused, contact us to discuss the next steps. Any proposed redelivery charge will be explained before you agree to it.
6. Damaged, incorrect or missing deliveries
Inspect your parcel when it arrives. If an item is damaged, incorrect or missing, keep the packaging and contact us promptly with the order reference, a description of the problem and available photographs. If tracking shows delivered but you have not received the parcel, contact us so we can investigate with the delivery provider. Statutory remedies are not conditional on an unboxing video.
7. Delivery assistance
For dispatch, serviceability or delivery questions, use the support email or phone above and include your order reference. Cancellation and refund requests are handled under our Cancellation & Refund Policy and applicable consumer law.